Frequently Asked Questions
Everything you need to know about our spectacles and services.
How do I provide my prescription?
You can upload a photo of your prescription during checkout, email it to our support team later, or we can contact your optician directly to retrieve the details for you.
Do you offer a home trial service?
Yes, we offer a Home Try-On service where you can select up to four frames to test for five days. This service is free of charge, including return shipping.
What is your return policy?
We offer a 30-day return policy for all non-prescription frames. For prescription orders, as they are custom-made, we offer a 30-day adaptation period to ensure your vision is perfect.
How long does shipping take?
Non-prescription frames usually ship within 2-3 business days. Prescription orders involve manual glazing and quality checks, typically taking 7-10 business days to arrive.
Can I have my existing frames reglazed?
Absolutely. We offer a reglazing service for both Cubitts frames and frames from other brands, provided they are in good structural condition.
Do you offer international shipping?
Yes, we ship our spectacles and sunglasses worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.